Frequently Asked Questions
Our fees vary but are lower than the industry standard. Call or email us today to get a quote.
Yes. Some of our clients have an in-house team that attempts to recover these debts prior to placing the account in our office. We’ll work with them to discuss a turn-over date every month, issues they’ve been facing with certain files, trending runarounds they’re hearing etc.
At TDR, we focus on collecting the debt while keeping our clients informed and debtors happy, from the first call to the legal judgment collection and everything in between. We also will help you set up an efficient and easy-to-follow in-house process to determine the best time to forward accounts to our office for collections.
We’ve been collecting debts for a long time. We specialize in B2B and consumer collections, as well as collecting on judgment collections, which is a step above other agencies “soft collections’’ method. We look for assets right away to understand the debtor’s real ability to pay. This helps tremendously by bypassing the “I can’t pay” mantra. Finally, we pride ourselves on a 60-90 days turnaround, meaning we’ll have answers within that time period of the accounts being placed here. We won’t 12 months to tell you the debt can’t be collected and we won’t wait 6 months to tell you legal action is necessary.
Our clients are long time clients. We don’t want to alienate them. Can you customize your approach to meet our needs?
We pride ourselves on this feature. Our account representatives are trained thoroughly on the approach, talk-off, tactics, and conclusion of the call. We can tailor a call specifically for any of your customers. We don’t want to alienate these customers. We’re calling to collect your outstanding debts in a professional, firm and polite manner.
Yes! You can contact your account representative. You can dial their desk directly and/or email them as well. These account representatives will be collecting your files too, so you can get all of your answers from one person.
Typically, we see funds coming in within 90 days of the accounts being placed, if not sooner. The longer you wait to place, the longer it’ll take to collect the debt. Once the funds are received from the debtor, we’ll send you a remittance once the check clears. Any funds received will be paid out on a monthly basis.
This is one of our most received questions. It is one of the most critical factors to collecting debts. The longer you wait to place, the harder it is to collect the debt. Debtors can become indebted to other companies, file bankruptcy, move their location to another state, close their business, etc, therefore devaluing the account. For the best results, we recommend placing 5-15 days past the “net term” date.
We have files we want to place with your office on a monthly basis. Would you be willing to provide volume discounts?
Absolutely. Something that will help us in determining the fee rate is the age of the claim, the average balance of the claim and the quantity.
We’ve never created a process for aging accounts receivables. Can you help us create an in-house process to forward files to your office?
Yes. This will depend on your billing terms, but our process is simple, effective and efficient.